5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but also often do not because of a lack of ongoing excellent management processes.
Safety guard companies are unlike any vendor that a property supervisor usually hires. If you employ a painter, you can see whether or not they are doing their tasks by looking at the walls. However, when you employ a security guard business, how often can you determine whether the protector company is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your defenses. In most instances they probably are, but it’s crucial to employ a method of verification and quality management to ensure that issues connected with the deficiency of performing these tasks do not begin to happen.
In this guide we’ll talk five (5) easy steps to improving your safety guard service and achieving everything you picture as your ideal gate house security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your condition is one of these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security company and ask yourself does it seem decent.
It is also the security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to display whether the protector is a fantastic fit for your house is to perform a short”interview” to get a feel for the guard and also to describe your expectations. This first conversation can tell you a good deal on what to expect from that shield and it provides you a chance to request a different shield if you feel that it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each shield to the business itself, in several cases the guard’s orientation to his assigned land is not as complete. We call the orientation to the assigned land”Site Specific Training”. Find out what your site specific training resembles:
• Does it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security firm double lender? (Double banks is the process of having a veteran guard working at precisely the same time as the new guard.)
Determine the answer to each of the questions and make certain that they match what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and your site special training to acquire an understanding of what goes into preparing a shield to operate at your property.
Guard supervision is one of the more important factors of very good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their work is not important and they begin to find themselves as less of a part of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
In case your guards are required to make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your property. These monitoring systems permit the security guard business to track the log and time the action of the guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in regularly with the safety guard company provides a method of making certain that each guard is safe and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is occurring with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security consultant be sure that the consultant is not really a security guard business. If that’s the case, your audit is sure to develop issues with your existing security guard business.